What to Look For When Choosing a Letting & Property Management Agency in London

✅ Experience & Credibility Matters

When selecting an agency in London, check how long they’ve been operating and whether they have relevant industry memberships or registrations. For example, a long-established agency with many years’ experience and membership of a recognised industry body inspires more confidence.

✅ Transparent Fees and Competitive Pricing

Hidden fees or inflated contractor markups can erode the value of a good letting/management service. A top agency should clearly state their fee structure — including maintenance charges — and offer competitive pricing. Avoid agencies that add large uplifts on maintenance, and choose ones committed to transparent cost-handling.

✅ Full, Professional Service — Lettings, Management, Maintenance

A great agency should cover the full spectrum: from marketing and tenant find to tenancy setup, maintenance coordination, emergency support, and regular property upkeep. This ensures landlords enjoy a hassle-free, “hands-off” experience while tenants enjoy responsive service.

✅ Proactive, Responsive & Friendly Communication

Delays in communication are a frequent pain point. The right agency stays proactive: gives regular updates to landlords, responds quickly to tenant queries or emergency repairs, and makes themselves easily contactable. This builds trust and helps avoid misunderstandings.

✅ Dedicated Property Manager / Consistent Contact

Rather than being shuffled between different staff, you should have a dedicated manager for each property or portfolio. That ensures continuity, personalised service and accountability.

✅ Excellent Track Record & Client Feedback

Check reviews, testimonials or feedback from landlords and tenants. A highly rated agency with 5-star reviews and consistent positive feedback is more likely to deliver the level of service you expect.

✅ Clarity on Compliance, Documentation & Tenant Support

London regulation for lettings and management is strict. Choose an agency that handles compliance — safety checks, tenancy documentation, emergency support — and provides clarity and support to both landlords and tenants.